• Customer Service Practitioner

Modes of delivery available

  • Classroom based

    On-site at employer or off-site at any of our Learning Plug training centres
  • Practical training

    Appropriate sites
  • On-line

    Via e-learning, e-portfolio and webinar through our e-learning platform
  • One to one

    Tutor visits on-site at employer
  • Remote

    Telephone and e-mail support

A typical delivery model for the CSP L2 standard is 12 months in duration.

Included in the delivery model:

  • Knowledge requirements
  • Skills requirements
  • Behaviour requirements
  • Portfolio of evidence
  • Preparation for End Point Assessment (including mock practical task, mock knowledge test and mock interview)

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Why not find out more about how we can help you?

Impact Academy provides Apprenticeships specialising in Energy, supporting organisations to become more energy efficient whilst building a talent for a greener future. WHO ARE WE? Find out more HERE.

Impact Academy  |  Impact Group

Contact Us

Work with Us

Partnership Policy

To become our next partner please email us at employers@impactgroup.info

Delivery Partner Management Policy